Support

Getting started

The app needs your location to find routes around you and to guide you along them. If you skipped the permission prompt, open iOS Settings → TrailyMap → Location and choose “While Using the App”.

For guidance to keep working with the screen off, allow “Always” — the app records your track in the background during an active route and stops as soon as you finish it.

Voice navigation is silent

Check the speaker button on the navigation screen, the ringer switch on the phone, and the media volume while a route is running. Voice prompts are downloaded once per language — the first route after changing the app language may need a network connection.

Subscription, restore and refunds

Subscriptions are billed by Apple. To see, change or cancel one, open iOS Settings → your name → Subscriptions. Cancelling stops the next renewal; the current period stays active until it ends.

Changed device or reinstalled the app? Open the paywall and tap “Restore purchases” while signed in with the same Apple Account.

Refunds are handled by Apple, not by us: report a problem at reportaproblem.apple.com.

Deleting your account

In the app: Profile → Settings → Delete account. This removes your account, saved routes, activities and photos.

Lost access to the app? Write to info@trailymap.lat from the email address of the account and we will delete it for you.

Something is wrong with a route

Route data comes from open sources and can be out of date — a path may be closed, rerouted or renamed. Send us the route name and what you saw, and we will correct it.